Operations management Essay Example | Topics and Well Written Essays - 1500 words

Operations management - Essay Example This efficient and effective manner of doing any business process helps in improving the quality of any product or service offered to the customer. Quality is a major aspect in any product or service that is highly admired by a customer; hence every sane organization strives to keep up their product or service to the highest possible quality in order to be in the good books of their respective customers. According to Peter Drucker â€Å"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for† (Drucker, 1985). Hence it can be said that quality is a major issue that should be given utmost attention within any organization. There are two systems that assure the quality aspect within a company, quality control and quality assurance. The Tokundu airport faces major quality issues and it is because of these issues that the service of the airport is getting highly affected. If Tokundu is to deliver better service of reasonable quality and standard, it must focus on all the factors that may have an impact on the quality of the airport. As each and every aspect has certain influence upon quality, an efficient and effective Quality Management System should be introduced at the airport enhance the quality of the service offered by the airport. â€Å"Quality Management System is the organizational structure of responsibilities, activities, resources and events that together provide procedures and methods of implementation to ensure the capability of an organization to meet quality standards†(Tricker et al, 2005). Quality assurance and Quality control are two main parts of Quality Management System (QMS). Quality control satisfies quality requirements while quality assurance gives assurance that quality obligations would be satisfied. Quality control is considered pre active whilst quality assurance is considered to be pro active. Quality control involves the use of activities that ensure the quality of the outputs in any organization, it involves the activities such as supervising; checking and inspecting at all levels within the organization. Quality assurance on the other hand provides a promise that all the relevant activities being performed during the Quality control aspect are working properly and that the relevant quality standard is being achieved. To increase the confidence of customers, organizations tend to obtain Quality certification that give a proof to the customers that the organization is performing reasonably as the quality certification gives a proof to that. Quality certification is not easily attainable as it requires many formalities to be met within an organization and these certifications are provided by recognized quality certification bodies. One of the most important series of certification issued by the International Organization for Standardization is the ISO 9000 standard. ISO 9000 is a set of quality standards that deal with the issues of Quality management Systems within an organization. These standards were amended in the year 2000 and were then know as the ISO 9000:2000 series of standards. The ISO 9000:2000 has three main components which relate to 1) defining the